Support Policy

Basic information

Support includes...

It is our duty to fix any product’s bugs as quickly as possible after they are brought to our attention. 

If you require help that is not within the scope of this Support Policy, such as on how to use default Joomla! system functionality itself, then we will most likely redirect you to external articles or support forums on We can’t give general Joomla system support that isn’t directly related to our extensions. For Joomla system support please refer to its documentation, books, watch online video tutorials or ask your question at

Not covered by our support...

All requests within the scope of the list above will be most likely ignored. Having paid and active subscription does not matter at these cases.